Costs, Compliance and Complaints

At Corries we are keen to ensure you understand how your case is funded and what to do if there is a problem with your claim.

All our cases are dealt with On a No Win No fee basis. See this link to our page https://www.corries.co.uk/no-win-no-fee-solicitor-york/

As we have explained, you only pay our firm if your case wins or if we enforce the costs for reasons set out in our agreement. This is rarely used.

Hourly Rates

Our firm will seek to recover costs for the work done on your claim. Our firm adopts the findings of the Supreme Court following advice from the Civil Justice Council with new rates being used since 1st January 2024 as follows:-

  • Grade A Solicitor – £272.00 per hour
  • Grade B Solicitor/legal executive £233.00 per hour
  • Grade C trainee/paralegal  – £189.00 per hour
  • Grade D Junior member of staff £134.000 per hour

The grade of lawyer handling your case will be made known to you when you start your claim.

These rates shall apply to all work done on your file until the conclusion of the case.  The sums due may be limited by the court or by agreement. You may have to make up any shortfall in the costs negotiated out of your successful claim.

it is not possible to provide a precise figure about the costs your case will incur as we go along. We can provide costs updates and further information as you require.

Disbursements

We may need to spend monies on your claim for medical reports, barrister conferences and advice and other expenses such as court fees. If this is the case, we may need to secure After the Event insurance cover to avoid the need for you to finance this. Your claims handler can explain this to you.

Progress and Updates

Our lawyers will update you about the costs of the claim as we go along. Any decisions about settlement of the claim are made by you. We may need to explain some costs implications as the claim proceeds or if an offer is made in settlement.

If we need to issue court proceedings or otherwise incur expense on your claim, we shall inform you.

Complaints

We hope that you are happy with the service that we give you through your claim. if for any reason you are not happy then the following process is to be followed:-

  1. Firstly we ask that you address this with the lawyer handling your case. if you are unhappy about any issue we are sure that our team will be able to put it right;
  2. If however you are not happy then any complaint or request for help can be made in the first instance to our complaints department. We recommend that you e mail dean.freegard@corries.co.uk and he can then assess the complaint and take this up with you and the Directors of the firm. We aim to reply and to resolve matters within 10 days of any issue being raised.
  3. If our firm cannot deal with your complaint then you may wish to consider using the Legal service Ombudsman (LSO). This is a free service and can be accessed through its own website at https://www.legalombudsman.org.uk/ or by writing to them at Legal Ombudsman, PO Box 6167,
    Slough,SL1 0EH.
  4. If you are not able to resolve matters after this process then you may then consider contacting the Solicitors Regulation Authority clicking the link here https://www.sra.org.uk/consumers/

We truly hope you have no need for such action and will always work with you to get a solution to any problem that you might have.